Help Center

COVID-19 EXPECTED DELAYS: Because of the virus, we need to take precaution to pack your orders & the shipping companies are also slower. Please be patient during this special situation. It will be worth the wait! Shipping delays are now 15-30 days. It can be longer according to your country.

Custom Product: need more time to be produced before shipping. Usually 2-8 days. Depending on the product and the demand, the delay can sometimes be a little longer. 

Tùhe delivery time varies according to your country. We are doing our best to improve your customer experience and reduce our delivery time. Usually delivery is 10 to 15 business days. However, depending on the product and the demand, the delay can sometimes be a little longer. 

You can track your order here.

If you can't find your order number, please search ''Arthemisclothing'' and check your spam box.

 If you still can't find it, it means you entered a wrong email address when you placed your order. Please contact the customer service so they can give you your order number. 

Don't worry. If you ordered the wrong size, just contact the customer support. They will be happy to help you.

You will simply have to return your wrong product size in order to get the good one.

You don't like the product? Don't worry! Just ship it back to us to get a refund. You need to pay the shipping cost. Please contact the support team so they can assist you.

Custom products can't be refunded because they are made on measure for you. However, if you don't like it, contact the support so they can find a solution to make you happy.

We guarantee the quality of our product. If the item arrives broken, we will send you another one for free. You don't have to pay any fee. Please contact the customer service with a photo.

Please don't worry, we will send you another one for free. You don't have to pay any fee. Please contact the customer service with a photo.

Yes. Our checkout is 100% secure. Arthemisclothing protects your personal data.

You can pay with credit card, paypal or Sezzle. All methods are safe.

• Our prices are in USD because we are in international brand. Check if you've been charged in a different currency. The value should be the same but the amount different in your own currency. It can explains the difference.
• Check with your bank or credit card. Sometimes, there's is international fee if you're not from Canada.

If it doesn't help your concern, please contact the support. They will be happy to check it for you.